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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Learning Experience Design Senior Manager - AI-powered Upskilling Campaigns - **Company:** Boston Consulting Group - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cognitive Science, Digital Technology, Human-Computer Interaction, User-Centered Design, Chatbots, Information Technology, GPT - **Published:** July 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5dc0cf078600ab6e ## About the Role * Bachelor's or Master's degree in a relevant field such as human-computer interaction (HCI), computer science, AI/ML, cognitive science, education, instructional design, learning science, or digital technology * Minimum 6-9 years' experience in learning experience design, with a focus on applying AI to develop innovative solutions (e.g., adaptive learning/assessments, AI tutors, chatbots, virtual coaches, and AI-enabled learning solutions) to enhance personalization, automation, and content creation * Strong working knowledge of adult learning theory and learning experience design principles and their application in practice * Tech-savviness and proficiency in using Digital/AI tools (e.g. Articulate 360, Synthesia, ChatGPT, Claude) to design AI-enabled learning solutions that provide timely, contextual support at key moments of need-seamlessly integrated into daily workflows * Critical eye for evaluating and refining AI-generated output * Experience working with technical teams, including engineers and product managers * Practical experience in applying agile and user centric design principles is preferred * Strong project management skills with the ability to think systemically while managing executional details effectively * Experience in translating complex topics into practical application as well as strong critical thinking and storytelling to turn content into clear, compelling narratives partnering with SMEs * Confidence in working with stakeholders, balancing perspectives while advocating for high-quality solutions * Thrive in fast-paced environments and be able to deal with ambiguity and direction changes * Experience working with remote international teams bringing people together across different perspectives and priorities to move work forward * Excellent English language oral and written communication skills ## Description * Define and structure learning problems from ambiguous or incomplete briefs, asking the right questions to move forward with confidence, from uncertainty to learner-centric design solutions with observable success criteria * Conduct learner and stakeholder analyses to understand needs and skill gaps to shape targeted solutions * Partner with rapid response team colleagues, SMEs, other internal teams to select most appropriate process, structure, technology, and delivery formats depending on identified learning goals * Distil complex topics into learner-friendly formats using storytelling, real-world scenarios, and behaviorally driven design approaches that connect learning directly to how people work. That includes but is not limited to digital and agentic experiences, assessment design, live learning events, performance support * Curate and contextualize external learning assets while helping build BCG-specific capabilities * Prototype ideas and conduct proof-of-concepts quickly to continuously refine based on feedback from stakeholders and end-users * Apply AI tools throughout the design process while maintaining instructional integrity and editorial judgement by reviewing and refining AI generated content for accuracy, learning efficacy, and tone alignment * Work independently with existing source material and content to develop effective learning experiences, bringing in subject matter experts to validate accuracy and relevance * Perform independently in a fast-paced, intellectually intense, service-oriented environment AI application and innovation * Understand AI and LLM fundamentals (e.g., model behavior, token limits, embeddings, prompt memory, retrieval augmentation) to guide responsible and effective use * Design logic, feedback rules, and guardrails for AI-powered learning experiences incl. custom AI agents * Partner with engineers and product teams to translate learner needs, business goals, and L&D use cases into actionable inputs and rapidly iterate on scalable, personalized AI-powered learning solutions-from concept to MVP * Adopt AI tools early and staying curious about emerging trends, exploring their potential to enhance learning design and strengthen internal AI practices Stakeholder management and project management * Run intake conversations that produce clear problem statements, agreed success metrics, and defined scope * Partner effectively with senior stakeholders and diverse teams to drive alignment and progress, advocating for learner-centric, high-quality solutions * Apply structured problem solving and sound judgment to navigate ambiguity and trade-offs * Communicate clearly and credibly, adapting your message to different audiences and contexts, e.g. explaining learning experience design best practices and rationale to stakeholders * Adapt to shifting priorities and evolving briefs without losing sight of design quality or learner outcomes with a solution-oriented mindset * Work successfully within a complex matrixed structured organization to manage relationships and align learning solutions with project teams * Thrive in ambiguity and approach open-end problems with curiosity, creativity and system-thinking to drive progress * Manage timelines and deliverables with various stakeholders in a dynamic, fast-evolving environment * Manage multiple priorities with discipline, reliability, attention to detail, timely delivery, and high-quality outcomes ## Related Videos - [The AI Skills Gap: What Tech Leaders Must Get Right](https://www.wearedevelopers.com/videos/1704-the-ai-skills-gap-what-tech-leaders-must-get-right) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [The AI-Ready Workforce: Upskilling Lessons from the Real World](https://www.wearedevelopers.com/videos/100280-the-ai-ready-workforce-upskilling-lessons-from-the-real-world) - [Every CEO needs a digital twin to understand the scope of generative AI](https://www.wearedevelopers.com/videos/1006-every-ceo-needs-a-digital-twin-to-understand-the-scope-of-generative-ai) ## Related Articles - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design)