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# System Administrator IT Support & Infrastruktur

- **Company:** Michael Page International (Deutschland) GmbH
- **Location:** Berlin, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Omnitracker, OTRS
- **Published:** July 25, 2026
- **Apply:** https://www.michaelpage.de/job-detail/system-administrator-mwd-it-support-infrastruktur/ref/jn-072026-7070325

## About the Role

* Mehrjährige Erfahrung im 1st- und 2nd-Level-Support
 * Fundierte Kenntnisse mit Microsoft-Produkten (z.. M365, Entra-ID)
 * Erfahrung mit Windows-Clients, Hardware und Peripheriegeräten
 * Sicherer Umgang mit IT-Ticketsystemen (z. B. Freshservice, OTRS, Omnitracker)
 * Ausgeprägte Serviceorientierung, Eigeninitiative und strukturierte Arbeitsweise
 * Teamplayer mit guter Kommunikationsfähigkeit im Legal Umfeld
 * Verhandlungssichere Deutsch- und Englischkenntnisse

## Description

* Ansprechpartner für IT-Anfragen und Störungsmeldungen (1st/2nd-Level-Support)
 * Verwaltung und Optimierung von M365 und Entra-ID
 * Unterstützung bei Software- und Hardware-Konfigurationen sowie IT-Projekten
 * Schnelle Analyse und Behebung von Störungen zur Sicherstellung stabiler IT-Arbeitsplätze
 * Pflege und Dokumentation von Anfragen, Lösungen und Wissensdatenbank
 * Aufbau und Pflege von Kundenbeziehungen durch persönlichen Support


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