> Markdown version of [/jobs/ext/1432615-engineering-support](https://www.wearedevelopers.com/jobs/ext/1432615-engineering-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineering Support - **Company:** IT am Main GmbH - **Location:** Ober-Mörlen, Germany - **Experience:** Experienced - **Salary:** €45,000.0 - €56,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Databases, Issue Tracking Systems, Microsoft Office, Office Automation, Computerised Systems, Atlassian Tools - **Published:** July 25, 2026 - **Apply:** https://www.careerjet.de/jobad/deee978b81a3c8941c4f5cbff3c12f7751 ## About the Role An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Flexibility, pragmatism, attention to detail, and self-responsibility define you. Are you customer-focused, calm under pressure, and energized by a dynamic environment? Do you have the patience to support customers step by step? If yes - you are exactly who we're looking for! **, * Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus. * Communication Skills: Ability to explain technical problems and solutions clearly. * Calm Under Pressure: Strong nerves and composure in a fast-paced environment. * Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible. * Customer Orientation: A service mindset with the patience to handle difficult situations. * Organizational Skills: Ability to work in a structured, methodical way. * Team Spirit: A true team player who enjoys collaboration. * Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work). * Windows Proficiency: Confident with Windows and Microsoft Office. Requirements * Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role. * Certificates: ITIL V4 certification is a plus. * Education: Secondary school diploma required. IT-related training or a Bachelor's degree in a relevant field preferred. * Background: Previous IT or system administration experience is an advantage. * Reliability: Punctuality and a valid driver's license (Class B) are mandatory. * Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech. * Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required - our team is very international. * Extras: Familiarity with phone, office, or POS software is a bonus. ## Description We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you'll become part of our ACT - Airport Competence Team. Here, you'll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them., * Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email. * Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions. * Respond to basic technical inquiries and guide customers through problem-solving. * Document issues, events, and solutions in our ticket system. * Forward customer feedback or suggestions to the relevant internal teams. * Identify and suggest process improvements. * Maintain a high level of professionalism and customer service at all times. ## Related Videos - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The AI-Fluent Team: A Playbook for Driving Enterprise AI Transformation](https://www.wearedevelopers.com/videos/100068-the-ai-fluent-team-a-playbook-for-driving-enterprise-ai-transformation) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)