> Markdown version of [/jobs/ext/1433293-technicien-support-n2-windows-mac-bilingue-anglais-luxe-h-f](https://www.wearedevelopers.com/jobs/ext/1433293-technicien-support-n2-windows-mac-bilingue-anglais-luxe-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technicien Support N2 Windows & Mac - Bilingue Anglais - Luxe H/F

- **Company:** Groupe Premium
- **Location:** Paris, France
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems
- **Published:** July 25, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/81690389.html

## About the Role

Vous êtes passionné(e) par le support informatique, aussi à l'aise avec Windows que macOS, et reconnu(e) pour votre sens du service VIP ?, 5 ans d'expérience minimum en support N1/N2
Excellente maîtrise des environnements Windows & macOS
Habitué(e) aux environnements VIP / Luxe
Excellent relationnel, discrétion & sens du service
Autonome, rigoureux(se), à l'aise avec les SLA & outils de ticketing, Anglais
Protocoles et Procédures
Windows
Sens du relationnel
Rigueur et méthode

## Description

Support utilisateurs N1 / N2 (proximité & à distance)
Gestion et suivi des incidents via outil de ticketing
Support VIP : accompagnement personnalisé et réactivité premium
Diagnostic & résolution incidents matériels / logiciels
Gestion des postes de travail, périphériques et outils collaboratifs
Escalade vers le N3 et suivi des résolutions
Rédaction de procédures & bonnes pratiques


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france)