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# Technical Product Support Specialist

- **Company:** Intersources Inc.
- **Location:** Ocoee, FL, United States
- **Salary:** $26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Software Systems, Visual Technology, Windows Client
- **Published:** July 25, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/31821401#/jobs/31821401

## About the Role

* IT Enterprise experience is preferred
 * High school diploma or equivalent; additional certifications or relevant education is a plus.
 * Ability to learn new systems and software in a fast-paced environment.
 * Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
 * Ability to manage multiple priorities and work independently or as part of a team.
 * Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
 * Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment team
 * Proficiency in control systems (Crestron, Q-SYS) and DSP configuration software
 * Knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices

## Description

Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities:

 * Coordinates and assists in audio visual installation, setups and video conferencing support
 * Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
 * Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
 * Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
 * Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
 * Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.
 * Train customers and technical staff on use of equipment
 * Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
 * Collaborate and assist with other areas of the IT department on projects and initiatives
 * Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
 * After-hours availability to support variety of events and travel is required
 * Travel 50% to remote locations to provide support and event coordination
 * Perform other duties as assigned
 * Ability to lift 50 pounds


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