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# Manager CX Data and Insights (Renewals)

- **Company:** Zendesk
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $148,000.0 - $222,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Data Mining, Data Warehousing, Standard Sql, Salesforce.Com, Snowflake, Data Analytics
- **Published:** July 25, 2026
- **Apply:** https://jobs.military.com/career/290743/sr-manager-cx-data-insights-renewals-california-ca-san-francisco

## About the Role

* Experience: 7+ years of experience in Strategy & Operations, Advanced Data Analytics, or Customer Success Operations within a high-growth B2B SaaS environment.\n
 * The AI first Mindset: Highly proficient at utilizing generative AI interfaces to write code, connect APIs, and automate manual data extraction processes.\n
 * Technical & Analytics Fluency: Advanced production-level SQL skills with deep knowledge of data warehousing frameworks (Snowflake) and multi-source data mapping.\n
 * Domain Expertise: Deep understanding of post-sales motions, including customer success lifecycles, health scoring methodologies, and financial metrics like GRR and NRR.\n
 * Systems Mastery: Strong hands-on experience pulling data from and building within core tech stacks, specifically Salesforce, Gainsight, and Gong.\n
 * Horizontal Influence: Exceptional stakeholder management and communication skills, with a proven capability to translate highly technical findings into clear, strategic narratives that guide executive leadership.\n



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