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# Helpdesk Administrator

- **Company:** Cygnet
- **Location:** Stoke-on-Trent, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Data Logging
- **Published:** July 25, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=da92cfd7423217c4

## About the Role

* Excellent organisational and planning skills
 * Outstanding communication and interpersonal abilities
 * Good verbal and written communication skills, including report writing skills
 * Competent with Microsoft office
 * Attention to detail and accuracy
 * Confidentiality and adaptability
 * Excellent communication skills
 * Information gathering and monitoring skills
 * Problem analysis and problem solving skills

Successful candidates will be required to undergo an enhanced DBS check.

## Description

You will be responsible for managing the administrative process of the day to day facilities management software across the portfolio.
You will be responsible for ensuring the paperwork associated with all aspects of facilities management is correct and in order in accordance with the policies and procedures of the company.

Your day-to-day...

To log any required works on the facilities management software on a daily basis

To ensure the correct quotes and approval is received prior to logging on the facilities management software

Acting as a key contact for onsite maintenance or site managers with any urgent queries

To assist with the administration/documentation required for Out of Hours works


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