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# Service Manager - DA Tower Hamlets

- **Company:** Hestia
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Local Area Networks, Performance Monitor
- **Published:** July 25, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/42115464/

## About the Role

be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickall the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have experience leading and supervising teams within a domestic abuse, refuge, housing or supported accommodation setting, with a strong track record of delivering high-quality, person-centred services and managing risk for women and children affected by domestic abuse. You will be confident monitoring performance, maintaining high standards and supporting individuals with multiple and complex support needs. You will have a strong understanding of domestic abuse, safeguarding, housing rights and welfare benefits, including legislation relevant to survivors of domestic abuse. Fluent in at least one South Asian language, you will be able to
communicate effectively with women who do not feel confident using English and demonstrate a commitment to inclusive, culturally responsive support. The successful candidate will be an excellent communicator with the ability to build positive relationships with service users, staff and external partners. You will be resilient, organised and able to work effectively in a fast-paced, crisis environment, managing competing priorities while maintaining a compassionate and empowering approach. Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010. Fluency in at least one South Asian language is a genuine occupational requirement for this role Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about

## Description

support activities, ensuring women and children receive effective, person-centred support. You will also be responsible for the management of refuge properties, maintaining safe, secure and welcoming environments, and overseeing health and safety, housing management, repairs and voids. The role includes leading and developing a team of refuge and children's workers, providing supervision, performance management and professional development opportunities to maintain a skilled and motivated workforce. You will also ensure compliance with contractual requirements, manage budgets, monitor performance and use data to drive continuous improvement. Working closely with partner agencies and local networks, you will represent Hestia in multi-agency settings, building strong relationships with housing, health, social care, education and community organisations to ensure women and children can access the support they need to achieve positive outcomes. What do I need to bring with me? You'll need to


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