> Markdown version of [/jobs/ext/1435025-it-system-support-user](https://www.wearedevelopers.com/jobs/ext/1435025-it-system-support-user). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT System Support User - **Company:** Mowi ASA - **Location:** Rosyth, UK - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Outlook, Desktop Computing, Microsoft Servers, Networking Basics, Virtualization Technology, Office365, Microsoft InTune, Information Technology, Servicenow - **Published:** July 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bc5b5af6760ad417 ## About the Role * Service Now Experience. (ITIL) * Understanding of Active Directory and Intune * Microsoft O365 Knowledge (Including Teams, Outlook etc) * Basic network understanding and fault diagnosis * Hardware support experience * Strong communication and interpersonal abilities * To identify, troubleshoot and resolve issues * Excellent problem-solving skills with a keen attention to detail * Ability to thrive in a fast-paced, collaborative environment * Virtualization technology * Microsoft Servers * UK Citizenship Required * Factory experience is a plus (we have plenty of computers, printers, handhelds in production so running around in the factory will be part of the job) ## Description As a IT Systems - User Support, you will provide technical support to end users in the office and factory and will ensure timely resolution of technical issues escalated from the service desk where local engagement is required. You will also provide support for the efficient running of the factory productions systems and liaise with 3rd party contractors to help maintain production which may mean occasionally working outside of normal working hours and where this happens Mowi will accommodate flexibility in your work pattern so that you are unduly affected. You will be part of not only a local IT team but also a regional one covering Western Europe and you will be expected to collaborate with all of your colleagues and to provide extended support across all regions and to implement process improvements and enhance service delivery. There will be an expectation to take on additional responsibilities in line with business requirements so you must have a flexible attitude to what your role means and how it sits within the business and because we are part of a regional team there will be a requirement for occasional travel as required. You will report to the IT Manager. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)