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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Document Management System (DMS) Supervisor, Technical Operations - **Company:** Operations Group - **Location:** Köln, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Centers, Data Security, Document Management Systems, Image Quality, Information Management, Network Troubleshooting, Metadata, Networking Basics, Cloud Services, Extensible Markup Language (XML), Data Processing, File Transfer Protocol (FTP), Break Fix - **Published:** July 25, 2026 - **Apply:** https://dejobs.org/x/x/3B792AB82E764B0980236E8D7D7A6230/job/ ## About the Role At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a technically proficient and results-driven, production teams, IT, and external clients to configure Sherpa Batch classes, conduct test scans (Proofs of Concept), validate metadata extraction, and execute secure data uploads to client Secure File Transfer Protocols (SFTP) or Document Management Systems. + **Maintain assets and operational standards:** Ensure compliance with strict data security protocols, maintain accurate inventories of high-volume scanning equipment, and coordinate proactive maintenance and calibration to prevent downtime and preserve image quality. **What You'll Bring** The ideal candidate will have: + **2 years of Leadership experience** in high-volume document scanning, Business Process Outsourcing (BPO), or Document Management System (DMS) environments. + **2-3 years Strong technical knowledge** of scanning software and batch class configuration (direct experience with Sherpa is highly preferred) alongside general IT/EDV skills, including file transfer protocols, basic networking, and metadata formatting (XML/CSV). + **Hands-on expertise** in operating, calibrating, and troubleshooting production-level hardware (e.g., Kodak, Opex, Rowe scanners). + **Proven fluency in both German and English** (written and spoken) to effectively train staff, document technical procedures, and communicate with diverse internal and external stakeholders. **What We Offer** + **Location:** Berlin, Cologne + Competitive compensation aligned with your experience level. + Paid time off and holiday + Flexible work options to support work-life balance. + Comprehensive health, wellness, and retirement plans. + Opportunities for continuous technical training and professional career growth. **Ready to Apply?** If you are ready to take the next step in your technical leadership career and drive innovation in document management, we would love to hear from you. **Apply today to join the Iron Mountain team!** Category: Operations Group Iron Mountain is a global leader in storage and information ## Description Document Management System (DMS) Supervisor, Technical Operations to join our Document Management and Digitization Operations team. In this role, you will be responsible for leading onsite Technical Coordinators, serving as the primary Subject Matter Expert (SME) for digitization technologies, and maintaining seamless technical workflows across our scanning hardware and data processing platforms. You will join a dynamic, collaborative team dedicated to bridging the gap between daily production management and IT/EDV operations to deliver high-quality digital solutions for our clients. **What You'll Do** In this role, you will: + **Lead and support technical teams:** Supervise daily task allocations, performance, and professional development for onsite Technical Coordinators across German-based sites while serving as the primary escalation point for hands-on troubleshooting of hardware, software, and network issues. + **Manage technical operations and workflows:** Collaborate with ## Related Videos - [A Data Mesh needs Open Metadata](https://www.wearedevelopers.com/videos/505-a-data-mesh-needs-open-metadata) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)