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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Stock Yards Bank & Trust - **Location:** Hendersonville, KY, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Networking Basics, Product Software Implementation Methods, Office365, Computer Equipment - **Published:** July 25, 2026 - **Apply:** https://www.juju.com/job/00000000gjdkf3 ## About the Role Education: High School or GED Equivalent Experience: 1-2 years of experience in a helpdesk support environment or educational equivalent Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment Specific Skills: Ability to troubleshoot and resolve hardware and software problems Ability to communicate technical material in "user friendly" manner Detail oriented Self-motivated, dependable, timely Demonstrate initiative Practice active learning skills Ability to prioritize tasks and multi-task various work activities Ability to work flexible schedules Ability to combine pieces of information and form relationships or conclusions about unrelated material Use critical thinking skills to identify strengths and weaknesses of various solutions Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Professional appearance and demeanor Licenses: Driver's License Required Physical requirements: The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily sedentary work performed in an office environment Ability to sit for extended periods of time while working at a computer Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person Visual acuity sufficient to read computer screens, printed documents, and financial data Occasional standing, walking, bending, or reaching Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies) ### Place of Work ## Description First point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk. Organizational Duties and Responsibilities: Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies. Essential Duties and Responsibilities: Provide Tier 1 troubleshooting of computer hardware/software/ printer problems Basic Network troubleshooting Setup/ Relocate equipment for new/ transferring employees Assist in hardware/software implementation/ deployment activities Provide user account administration Provide support for user's mobile devices with MDM IT project participation Gather required information for requests to be escalated to T2 or advanced teams Other Functions: Utilize helpdesk tracking software Assist with creating & maintaining procedures for the team ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)