> Markdown version of [/jobs/ext/1437475-vip-desktop-support](https://www.wearedevelopers.com/jobs/ext/1437475-vip-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# VIP Desktop Support

- **Company:** Knowledge Management, Inc
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** HR Software, Legacy Systems, Servicenow
- **Published:** July 25, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9056890/vip-desktop-support

## About the Role

Education/Experience: High school diploma. Entry-level with 1+ year of experience in help desk environments. Position does not require GTM or State Department experience. Position will require training and supervision.

Certifications: must have CompTIA A+ certification or equivalent, * Must have A+ or equivalent certification

 * Strong customer service skills as this position frequently interacts with VIPs within the Bureau
 * Must have strong communication skills (verbal and written)
 * Experience providing desktop and hardware support
 * Experience with ServiceNow
 * Will assist Tier 1 with triaging of tickets when needed

## Description

We are seeking a candidate for a VIP and Onsite Desktop Support role to support a federal government Human Resources (HR) Help Desk. This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization., * Support shall include customer desktop support.

 * Help desk activities shall align with and directly support the Department's HR IT modernization initiatives and ongoing operations and maintenance (O&M) requirements.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around)
- [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech)
- [Getting to Know Your Legacy (System) with AI-Driven Software Archeology](https://www.wearedevelopers.com/videos/1437-getting-to-know-your-legacy-system-with-ai-driven-software-archeology)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024)