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# Data Support Analyst

- **Company:** Hays Specialist Recruitment LLC
- **Location:** Atlanta, GA, United States
- **Salary:** $41,600.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Business Systems, SAP ERP, Operational Data Store, SAP (Applications), Operational Systems
- **Published:** July 25, 2026
- **Apply:** https://www.hays.com/job-detail/data-support-analyst--georgia_1185419

## About the Role

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Automotive parts, dealership, OEM, aftermarket, or supplier experience.

 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong problem-solving and analytical skills.
 * Excellent communication and customer service abilities.
 * Proficiency with Microsoft Excel and business systems.
 * Experience handling escalated customer or dealer issues.
 * OEM, dealership, AutoZone, NAPA, Advance Auto, O'Reilly, or Pep Boys experience.
 * SAP experience.
 * Supply chain, logistics, or inventory management knowledge.
 * Data analysis and reporting experience.

## Description

* Our Client is seeking three Automotive Parts Backlog Specialists to support its Parts Assistance Center and dealer support operations.
 * This team is responsible for helping approximately 387 dealerships resolve part shortages, backorders, availability issues, and supply chain challenges.
 * The role serves as a key liaison between dealerships, suppliers, logistics teams, and internal stakeholders to ensure dealers receive timely support and solutions.
 * Manage dealer inquiries related to backordered and unavailable parts.
 * Research parts availability, ETAs, substitutions, and alternative sourcing options.
 * Investigate supply chain issues impacting dealer operations.
 * Coordinate with logistics, inventory, purchasing, and supplier teams to resolve escalations.
 * Track backlog trends and communicate updates to dealerships.
 * Utilize SAP and other operational systems to review inventory, orders, and shipment status.
 * Provide exceptional customer service and maintain strong dealer relationships.
 * Support process improvement initiatives designed to improve parts availability and dealer satisfaction.
 * Analyze operational data and identify recurring issues impacting parts fulfillment.


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