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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** North Prairie, WI, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Computer-Generated Imagery, SolidWorks (CAD), Desktop Computing, Issue Tracking Systems, Information Technology Operations, User Provisioning Software, Enterprise Software Applications - **Published:** July 25, 2026 - **Apply:** https://dejobs.org/x/x/C1A41F2B8E6A495A8EDA5777056916A3/job/ ## About the Role * Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one. Requirements * At least 1 year of experience in help desk, desktop support, technical support, or a similar end-user support position. * Working knowledge of Microsoft Windows environments, including Windows 11, and familiarity with commonly used business software. * Experience with Active Directory administration, including user provisioning, password resets, and account maintenance activities. * Ability to troubleshoot hardware, software, peripheral, and multifunction printer issues in a structured and efficient manner. * Strong customer service and communication skills, with the ability to assist users clearly and professionally. * Ability to manage multiple incoming requests, prioritize effectively, and stay organized in a fast-paced support environment. * Familiarity with computer imaging, desktop provisioning, and deployment of end-user devices. * Exposure to tools or applications such as service desk ticketing systems and enterprise software platforms, including environments that may use SolidWorks. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support., * Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. * Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. * Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. * Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. * Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. * Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. * Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. * Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. * Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Robots are coming into the wild! 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