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# Field Implementation Manager

- **Company:** Compass Group USA Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $74,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Business Systems, Software Documentation, Data Integrity, Data Migration, Microsoft Dynamics CRM, Monitoring of Systems, Microsoft PowerPoint, Scrum Methodology, Systems Integration
- **Published:** July 25, 2026
- **Apply:** https://www.juju.com/job/00000000gj7klo

## About the Role

+ Bachelor's degree in Business, Operations, Hospitality, or related field

 + 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile

 + Advanced proficiency in Excel, PowerPoint, Teams, and Outlook

 + Strong problem-solving, communication, and documentation skills

 + Ability to manage multiple priorities independently and collaboratively

 + Skilled in translating business needs into functional requirements

Preferred Skills

 + Familiarity with Agile/Scrum methodologies

 + Experience with Canteen's business systems, Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

## Description

This role supports Canteen's Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.

Key Responsibilities

 + Gather and document functional and technical requirements from field teams

 + Test and validate system functionality to meet business needs

 + Identify inefficiencies and recommend optimizations

 + Collaborate with stakeholders, developers, and IT teams to deliver solutions

 + Support data migration, integrations, and new feature implementation

 + Maintain documentation standards and deliverables

 + Provide end-user support, troubleshooting, and training

 + Monitor system performance, data integrity, and usage trends

 + Coordinate with third-party vendors and consultants

 + Resolve system issues through creative problem-solving


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