> Markdown version of [/jobs/ext/1439411-design-software-support-agent](https://www.wearedevelopers.com/jobs/ext/1439411-design-software-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Design Software Support Agent

- **Company:** Johnson, Mirmiran & Thompson
- **Location:** Cockeysville, MD, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Autodesk Revit, Cloud Computing, ProjectWise, Autodesk Civil 3D Software, Information Technology, Autodesk Autocad
- **Published:** July 25, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87839384/1

## About the Role

* Certification or equivalent working experience in industry-standard design software, or a degree in engineering, Information Technology, or a design-related field

 * 2 years minimum experiencewith Autodesk Civil 3D, Bentley OpenX Design products or other engineering, architecture or construction software packages.

 * Working knowledge of design and plan preparation procedures, best practices, and tools.

Preferred Experience

 * Experiencewith Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products

 * Associate or bachelor's degree in engineering, architecture, computer science, technology, or related field.

 * Proficiency in Bentley and/or Autodesk CADD products

 * Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC)

## Description

Position summary:The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification., * Assist, implement, and maintain policies, procedures, and associated plans for design software administration.

 * Assist in migrating projects to newer software versions of design applications as needed.
 * Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
 * Assist users by providing technical support and troubleshooting within design applications.
 * Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
 * Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.

Nonessential functions and responsibilities

 * Perform other related duties as assigned


## Related Videos

- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [One Does Not Simply Make Architecture Decisions Alone](https://www.wearedevelopers.com/videos/2128-one-does-not-simply-make-architecture-decisions-alone)
- [We (don't) need a software architect!?!](https://www.wearedevelopers.com/videos/663-we-don-t-need-a-software-architect)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)

## Related Articles

- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Are design and development really just the same thing?](https://www.wearedevelopers.com/magazine/520-are-design-and-development-really-just-the-same-thing)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)