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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** PC Connection - **Location:** Littleton, MA, United States - **Experience:** Expert - **Salary:** $110,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Cisco Hardwares, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, System Center Configuration Manager, Windows Servers, Software Deployment, VMware VSphere, Sysadmin, Information Technology - **Published:** July 25, 2026 - **Apply:** https://vizi.vizirecruiter.com/CONNECTION-3063/303551/index.html ## About the Role Requirements: - Minimum 10 (preferably 15 plus) years' Helpdesk/IT Support/Sysadmin/Application Support experience. - Minimum 4 years' supervisory experience. - Project management (at a team level) experience. - Intermediate knowledge of Azure, VMware vSphere, Cisco Meraki, and Active Directory (Hybrid). - Networking - knowledge of networking concepts and LAN/WAN configuration (DHCP, DNS, SDWAN, etc.). - Knowledge of M365 and Exchange Online/hybrid environment. - Knowledge of managing a helpdesk ticketing system (they have HALO ITSM). - Strong technical writing skills. - General knowledge of imaging and application deployment (SCCM). - Intermediate Windows Server knowledge and experience. - Travel by automobile to branch locations regularly. ## Min USD $110,000.00/Yr. ## Max USD $120,000.00/Yr. Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Entity of type com.vizirecruiter.common.domain.model.Label with id: 287 ## Description Responsibilities: - Leading and managing the IT support team to provide timely and effective solutions to technical issues. - Developing and implementing IT support policies and procedures to ensure consistent service delivery. - Collaborating with other IT professionals and departments to align support services with broader IT and organizational goals. - Managing the IT support ticketing system and ensuring issues are resolved within agreed service level agreements (SLAs). - Providing training and support to IT staff and end-users to maximize the effective use of technology. - Conducting regular performance evaluations of IT support staff and offering feedback and development guidance. - Preparing and managing the budget for the IT support department, including forecasting and cost control. - Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency. - Ensuring compliance with relevant laws, regulations, and best practices in IT support and cybersecurity. - Developing and maintaining relationships with vendors and negotiating contracts for hardware, software, and support services. - Creating and maintaining documentation for IT systems, support processes, and user guides to facilitate knowledge sharing and efficient problem resolution. Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Entity of type com.vizirecruiter.common.domain.model.Label with id: 199 ## Related Videos - [Hacking MSSQL on Cloud. All of them. 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