> Markdown version of [/jobs/ext/1440273-help-desk-technical-support-3-1st-shift-hybrid-14363519](https://www.wearedevelopers.com/jobs/ext/1440273-help-desk-technical-support-3-1st-shift-hybrid-14363519). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technical Support 3 - 1st Shift - HYBRID (14363519)

- **Company:** American CyberSystems
- **Location:** Newport News, VA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $47,840.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Databases, Virtual Private Networks (VPN), Microsoft Office, Office365, Computer Equipment, Engineering Base
- **Published:** July 25, 2026
- **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/2WXP1S/query/JobBoardPost?where=id=979193&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* AA or other 2-year technical degree in related discipline and 3 years of related experience.
 * Associate degree and 3 years of experience.
 * A relevant professional certification can be substituted for an associate's degree., * Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
 * Experience doing technical support over the telephone and/or in chat
 * Experience with troubleshooting Windows clients
 * Experience working remotely
 * Customer service. Call center.
 * Technical support (Windows).

## Description

* Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
 * Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
 * May route calls to product line specialists.
 * Maintains and updates records and tracking databases.
 * Alerts management to recurring problems and patterns of problems.


## Related Videos

- [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)