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# Helpdesk Level 1

- **Company:** Scope Services
- **Location:** St. Joseph, MI, United States
- **Experience:** Starter
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Business Software, Microsoft Outlook, Virtual Private Networks (VPN), Networking Basics, Office Suite, TCP/IP, Wi-Fi Technology, Office365, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** July 25, 2026
- **Apply:** https://www.juju.com/job/00000000gj8bvr

## About the Role

+ High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred.

 + 1-2 years of technical support or customer service experience preferred.

 + Basic knowledge of:

 + Microsoft Windows

 + Microsoft 365 (Outlook, Teams, OneDrive, Office applications)

 + Active Directory or Entra ID

 + Computer hardware and peripherals

 + Network fundamentals (TCP/IP, Wi-Fi, VPN)

 + Mobile device support (iOS and Android)

 + Strong troubleshooting and problem-solving skills.

 + Excellent verbal and written communication skills.

 + Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Certifications

 + CompTIA A

 + + Microsoft Fundamentals Certifications

 + ITIL Foundation (preferred)

Key Competencies

 + Customer Service Focus

 + Technical Troubleshooting

 + Communication Skills

 + Time Management

 + Teamwork and Collaboration

 + Attention to Detail

 + Documentation and Recordkeeping

 + Continuous Learning

Physical Requirements

 + Ability to lift and move computer equipment up to 30 pounds.

 + Ability to work at a desk and use a computer for extended periods.

## Description

The Help Desk Technician I provides first-level technical support to employees by troubleshooting hardware, software, network, mobile device, and account-related issues. This role serves as the initial point of contact for IT support requests, ensuring timely resolution of incidents while delivering excellent customer service and maintaining accurate documentation., + Serve as the first point of contact for IT support requests received via help desk ticketing system, phone, email, and walk-up support.

 + Diagnose and resolve basic hardware, software, and connectivity issues.

 + Provide support for Windows operating systems, Microsoft 365 applications, printers, mobile devices, and standard business applications.

 + Create, update, and close support tickets while documenting troubleshooting steps and resolutions.

 + Escalate complex issues to Tier 2 or Tier 3 support teams when necessary.

 + Assist with user account management, including password resets, account unlocks, and access requests.

 + Configure and deploy workstations, laptops, mobile phones, and peripheral devices.

 + Support onboarding and offboarding activities, including equipment setup and account provisioning.

 + Maintain inventory records for assigned hardware and software assets.

 + Follow IT policies, security procedures, and change management processes.

 + Assist in creating and maintaining technical documentation and knowledge base articles.

 + Maintain a high level of customer service and professionalism when interacting with users.


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