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# Executive Director, Direct-to-Patient Platform

- **Company:** CareerCircle
- **Location:** San Francisco, CA, United States (Remote available)
- **Salary:** $255,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Creative Cloud, Artificial Intelligence, Autodesk Revit, Data Integration, Dynamic Trunking Protocol, Identity and Access Management, Integrated Development Environments, SAP (Applications), Performance Monitor
- **Published:** July 25, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/pa/north-wales/939e361f-ee0b-46d4-b4ad-4f75ec4f04c1

## About the Role

* Bachelor's Degree Required, Master's Degree Preferred

Necessary Skills and Competencies:

 * 12+ years in biopharma patient services, specialty pharmacy operations, or channel/fulfillment operations - or equivalent experience in direct-to-consumer logistics, e-commerce fulfillment, or telehealth operations - with prior experience leading platform capabilities: operating model design, vendor governance, and performance management
 * Direct experience managing DTP, home delivery, or emerging fulfillment channel operations in a production environment
 * Vendor management experience , including setting SLAs, monitoring performance, running vendor business reviews, and escalating issues
 * Strong understanding of direct-to-patient fulfillment models and vendor landscape , including home delivery, telehealth, specialty pharmacy integration, and emerging access channels
 * Strong understanding of patient fulfillment ecosystems , including channel performance, patient communications, operational dependencies, and regulatory requirements - including state-level compliance around direct-to-patient drug delivery
 * Ability to scale a proven model across multiple brands without redesigning it each time
 * Experience leading and developing teams , including hiring, performance management, and talent development, Cross-Cultural Awareness, Cross-Cultural Awareness, Decision Making, Developing Pricing Strategies, Direct Marketing, E-Commerce, Extensive Traveling, Human Resource Management, Interpersonal Relationships, Latin American Markets, Logistics Management, Market Research, Medical Records Management, Operating Models, Operational Performance Management (PM), Organizational Performance Management, Patient Assistance Programs, People Leadership, Pharmacy Operations, Pricing Processes, Product Development, Product Management, Regulatory Requirements, Retail Pharmacy, Strategic Thinking {+ 2 more}

## Description

Dashboard
Timelines
Operations
Leadership
Management
Governance
Innovation
Compassion
Telehealth
Coordinating
Latin Language
Medical Records
Market Research
Decision Making
Data Integration
Telephone Skills
Direct Marketing
Vendor Management
Pricing Processes
Product Management
Pricing Strategies
Strategic Thinking
Talent Development
Pharmacy Operations
Workflow Management
Contingent Workforce
Logistics Management
Regulatory Compliance
Performance Reporting
Performance Management
New Product Development
Development Environment
Direct-to-Consumer (DTC)
Human Resource Management
Dynamic Trunking Protocol
Medical Record Management
Organizational Performance
Communicating With Patients
Patient Financial Assistance
Operational Performance Management, The Executive Director, Direct-to-Patient Platform, o wns the day-to-day operating model for the Direct-to-Patient (DTP) Platform vertical, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows.

The Executive Director leads vendor strategy and governance, defines operational readiness and performance management approaches, and scales proven DTP capabilities across brands without redesigning the model each time. Partners across specialty pharmacy, fulfillment, digital, legal, and compliance to keep channel operations running and the patient experience consistent., * Define direct-to-patient platform operating model , including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows

 * Lead DTP platform vendor strategy and governance , including vendor selection, contracting, performance management, and day-to-day operational oversight - issue resolution, performance monitoring, and patient escalation handling
 * Define DTP platform operational readiness , including SOPs, fulfillment workflows, and launch requirements
 * Define DTP platform performance management approach , including patient utilization, fulfillment timelines, drop-off rates, and patient satisfaction metrics
 * Scale proven direct-to-patient capabilities across brands , including graduated innovation pilots, standardized operating models, deployment playbooks, and channel expansion without redesigning the model each time
 * Partner across specialty pharmacy, fulfillment partners, digital, legal, compliance, and brand teams , including channel operations, patient communications, and service continuity
 * Escalate operational issues to the vertical lead when channel performance degrades or patient experience is at risk

Points of Collaboration:

 * Head of Patient Support CoE : Reporting relationship; strategy alignment, budget, and vertical performance reporting
 * Patient Experience and Acceleration Lead : Receiving graduated DTP capabilities, understanding original design intent and success criteria
 * Brand Patient Support Strategy Leads: Brand-specific DTP program configuration, patient support strategy alignment, and launch coordination
 * Acceleration and Insights by TA : Transition planning for new capabilities moving to operations
 * Adherence Operations Lead : Alignment with companion app and adherence operations for DTP-enabled patients
 * IAM : Ensuring DTP operations align with SP contracting decisions and network coverage
 * DHH (Data, Hub and Hub Technology) : Channel performance data integration into CoE dashboards
 * Legal, Privacy, and Compliance : DTP fulfillment compliance, patient data handling, and state-level regulatory requirements, Planning
Visionary
Management
Mentorship
Innovation
Renovation
Coordinating
Construction
Collaboration
Building Codes
Autodesk Revit
Quality Control
Technical Design
Constructability
Project Delivery
Project Schedules
Project Management
Schematic Diagrams
Project Coordination
Adobe Creative Suite
Technological Change
Regulatory Compliance
Project Documentation
Project Implementation
Artificial Intelligence
Construction Management
Software Technical Review
Submittals (Construction)
Engineering Design Process
Mechanical Electrical And Plumbing (MEP) Systems
+0

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Sales
Finance
Invoicing
Chemistry
Accounting
Procurement
Supply Chain
Communication
Microsoft Word
Microsoft Excel
Customer Service
SAP Applications
Order Management
Exception Handling
Organizational Skills
Supply Chain Planning
Artificial Intelligence
Order Management Systems
Verbal Communication Skills
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Philadelphia, PA*On-Site

Sorting
Operations
Innovation
Legislation
Natural Gas
Waste Management
Biomedical Waste
Renewable Natural Gas
Standard Operating Procedure
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