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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # STS Specialist - IT Operations - **Company:** TEKSYSTEMS INC. - **Location:** Dublin, OH, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Apple IOS, System Configuration, Document Management Systems, Information Technology Operations, Microsoft Software, Network Configuration and Change Management, Remote Access Technology, Tablet Computers - **Published:** July 25, 2026 - **Apply:** https://www.juju.com/job/00000000gjdl3y ## About the Role KNOWLEDGE AND SKILLS: -Strong customer service, interpersonal, verbal and written communication skills. -Successful completion of service at a minimum of "Meets Expectations" in the Incident Management Coordinator position for 6- 12months. -Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry. -Previous experience in a help desk environment. -Minimum 3 years experience in related field. -Basic understanding of various hardware and network configurations. -Preferred knowledge of Apple iOS and software, including handheld equipment, i.e. phones, tablets, etc. Detailed knowledge of Point of Sale hardware and software configurations. -Detailed knowledge of Microsoft applications and operating systems. -Detailed knowledge of telecommunications hardware, wiring and services. -Detailed understanding of remote access systems ALL CANDIDATES MUST HAVE A TYPING TEST ON THEIR RESUME OF 50 WPM OR ABOVE Skills customer service skills, communication & people skills, help desk, POS, hardware troubleshooting, MDS, document management Top Skills Details customer service skills,communication & people skills,help desk,POS,hardware troubleshooting,MDS,document management ## Description We would like for candidates to be local to or within driving distance of Columbus as we intend to have them all meet in person on day 1 and then also be available for a store visit. Training hours would last for 3 weeks and would be Monday through Friday, 8am to 4:30pm EST with 30 minute meal. At the conclusion of training, schedules will be assigned and hours can vary. At this time, it looks like our needs will be Monday through Saturday with most start times around 10am or 11am EST and potential quit times as late as 9pm. Open availability during those hours is required. Phone heavy position, must have excellent communication skills (French is NOT required for this role). This is a high quality customer service support role that implements strong interpersonal and administrative skills to ensure resolutions for store hardware, software, and procedural processes. AUTHORITY: * Direct store support, including having store employees assist with first tier hardware troubleshooting. * Escalation authority to analysts for tier 2 services. * Takes necessary action to correct or escalate emergency situations. REPORTING RELATIONSHIPS Reports directly to Stores First Response Supervisor MAJOR ACTIVITIES 1. Provides resolutions for stores by isolating problems, researching solutions, and conducting them through corrective steps. 2. Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations. 3. Utilizes probing questions to detect the root cause of an issue to initiate a specific troubleshooting process. 4. Investigates current system information, updates, and outages to stay current with policies and procedures. 5. Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations. 6. Executes an accurate and efficient troubleshooting process to conclude resolutions for each issue. 7. Identifies and reports problem trends with GTS (Gingham Technology Services) Analysts to track and resolve current, and future problems. 8. Provides technical support to corporate associates via email and other means of communication. ## Related Videos - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)