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# IT Support Specialist

- **Company:** Kier & Wright
- **Location:** Santa Clara, CA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Computer Programming, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Network Architecture, Networking Basics, Windows PowerShell, Software Engineering, TCP/IP, Wide Area Networks, Wi-Fi Technology, Network Routers, Scripting, Computer Networking Systems, Information Technology
- **Published:** July 25, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87837355/1

## About the Role

* Bachelor's degree in Computer Science or a related field or equivalent experience
 * 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
 * General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
 * Familiarity with or high willingness to learn Windows Server environments.
 * Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
 * Basic experience with PowerShell programming or scripting is a plus

 * Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.
 * Valid driver's license and reliable transportation for occasional travel to regional office locations

## Description

Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.

Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.

ed.

Responsibilities

 * Responding to requests for technical support in a timely fashion
 * Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
 * Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.

 * Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.

 * Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
 * Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory

 * Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.
 * Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.

 * Other duties as assigned


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