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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TRIRIGA Help Desk and Training Support Specialist - **Company:** The Building People, Llc - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, System Configuration, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Workflow Management Systems, Data Logging, Enterprise Software Applications, Sap Business Objects, 3-tier Architectures - **Published:** July 25, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9057036/tririga-help-desk-and-training-support-specialist ## About the Role * Ten or more years of experience providing application help desk or user support in an enterprise software environment * Demonstrated ability to manage and resolve tickets across multiple priority levels (L1, L2, L3) * Familiarity with IBM TRIRIGA or comparable Integrated Workplace Management System (IWMS) or Enterprise Asset Management (EAM) platforms; direct IBM TRIRIGA experience strongly preferred * Experience developing and delivering end-user training for enterprise software applications, including screen captures, interactive demonstrations, and presentation materials * Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint * Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical users * Ability to work independently in a remote environment while meeting established Service Level Agreement (SLA) targets and deadlines * Ability to work Eastern Time Zone business hours * Ability to obtain and maintain federal agency badging and system access credentials, * Experience supporting IBM TRIRIGA in a federal government environment * Familiarity with TRIRIGA modules including Space Management, Reservations, Real Estate, Capital Projects, or Operations and Maintenance * Experience supporting users of enterprise applications with large user bases (500 or more users) * Experience with ticketing platforms and support workflow tools * Prior work on federal health or civilian agency contracts ## Description The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success. Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship. Our Market Offerings Include: * Real Estate & Workplace * Facilities Management * Facilities Operations & Maintenance * Project Management & Engineering * Workforce Transformation & Organizational Design * Mission Support * Smart Buildings & Energy Efficiency * Technology Solutions Join our rapidly growing team and help shape the future of real estate, facilities, and community impact. Job Description Please note that this position is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY! The Building People, LLC is seeking an IBM TRIRIGA Help Desk and Training Support Specialist to support an integrated facilities management application maintenance, sustainment, and support contract with a federal government client. The specialist provides daily user support, triages and resolves system tickets across multiple support tiers, and develops and delivers training to agency staff on application functionality and processes. This position works primarily remotely during Eastern Time Zone business hours, with occasional on-site presence at client facilities required for onboarding and related activities. The facilities management platform is built on a heavily customized IBM TRIRIGA implementation and supports a large, active user base. The system encompasses multiple TRIRIGA modules - including Real Estate Management, Capital Projects, Space Management, Reservations, Operations and Maintenance, and Facilities Condition Assessment - as well as custom agency modules and integrations with several enterprise systems., Help Desk Support * Serve as the primary point of contact for end-user support inquiries, logging and documenting all service requests in the application's ticketing system * Triage incoming tickets according to priority level, independently resolving Tier 1 (L1) and Tier 2 (L2) issues and escalating Tier 3 (L3) issues to senior technical staff with appropriate context and documentation * Provide telephone support and, when required, on-site technical support for application users at client facilities * Create and adjust settings for new and existing user profiles, business objects, workflows, and other system configurations as directed by the government project lead * Participate in regular status calls to review open tickets and support activities * Contribute to monthly reporting on support operations, accomplishments, and performance issues Training Development and Delivery * Plan and conduct training sessions covering application policies, procedures, and system functionality for new and existing government and contractor staff * Prepare an electronic training agenda, maintain an electronic daily sign-in sheet, update user training records within the system, and distribute electronic training evaluation surveys for each session * Make all training documents and materials accessible online through the application's help function following each session * Develop and maintain electronic training materials, including illustrative screen captures, interactive online demonstrations, and presentation slides (e.g., Microsoft PowerPoint) * Maintain the online user guide documentation, keeping it current with all changes to application portals and processes Documentation * Develop and maintain help files incorporated directly into the software and accessible via the help function * Develop test checklists and scripts specific to individual projects or functions * Contribute text, screenshots, or other content for technical help documentation as needed * Submit all documentation in Microsoft Office-compatible formats that meet client standards ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)