> Markdown version of [/jobs/ext/1443468-computer-user-support-junior](https://www.wearedevelopers.com/jobs/ext/1443468-computer-user-support-junior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Computer User Support - Junior

- **Company:** MarineTraffic
- **Location:** Alexandria, VA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting, Remote Service Software, Information Technology
- **Published:** July 25, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=j7jdnwgck4wulo816y7l865pzq556q05f5cqdk65b0o0dpy0m5p196w9a9ln1g3w&compid=0/jobs/30652552#/jobs/30652552

## About the Role

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field. Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance. Possesses good problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. Must be capable working with remote support tools and ticketing systems and must be willing to travel. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with USACE IT environment and policies is a plus., Bachelors Associate degree +2 years relevant experience, or 4 years relevant experience
Masters Bachelor's (or experience equivalence) +2 years relevant experience
Doctorate Master's (or experience equivalence) +2 years relevant experience

## Description

Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.


## Related Videos

- [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)