> Markdown version of [/jobs/ext/1443721-lead-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1443721-lead-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Technical Support Specialist - **Company:** Fathom, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Supervisory Control and Data Acquisition (SCADA), HP Thin Clients, Microsoft Dynamics, Networking Basics, Oracle (Applications), Zero Trust Network Access, SAP (Applications), TCP/IP, Virtual Local Area Networks, Servicenow - **Published:** July 25, 2026 - **Apply:** https://jobs.military.com/career/291257/lead-tech-support-specialist-wisconsin-wi-hartland ## About the Role * 7+ years of IT support experience, with at least 5 years supporting systems in a manufacturing or industrial setting.\n * 2+ years of experience in a senior, lead, or informal team leadership role.\n * Experience supporting users in a multi-site environment. \n * Experience in manufacturing, distribution, or other operations environments is a plus. \n * Strong knowledge in Windows OS, Active Directory, Microsoft 365, and networking fundamentals (TCP/IP, VLANs, DNS, DHCP).\n * Experience supporting plant floor hardware such as thin clients, RF scanners, industrial PCs, and label printers.\n * Excellent communication and stakeholder management skills. \n * Strong organization, prioritization, and problem-solving skills. \n * Ability to work cross-functionally with technical and non-technical teams. \n * Able to work independently, prioritize effectively, and maintain composure in high-pressure production environments.\n, * Experience with manufacturing protocols and standards (e.g., IT/OT integration, PLCs, SCADA systems).\n * Familiarity with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and Manufacturing Execution Systems (MES).\n * Knowledge of ITIL practices and experience with ITSM tools like ServiceNow or Jira.\n * Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.\n * Familiarity with cybersecurity principles in industrial environments (NIST, Zero Trust).\n ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)