> Markdown version of [/jobs/ext/1443864-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1443864-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Lever, Inc.
- **Location:** Redwood City, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, JIRA, Business Systems, Chrome OS, Software as a Service, Virtual Private Networks (VPN), Local Area Networks, Cloud Services, Security Assertion Markup Language (SAML), Wi-Fi Technology, Computer Networking Systems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Casper Suite, Laptops, Gsuite
- **Published:** July 25, 2026
- **Apply:** https://jobs.lever.co/authentic8/bcdf3e10-59f6-4b2d-9f80-01f2c29d1202/apply

## About the Role

*

 + 2-3 years of Windows and macOS endpoint management experience
 + 2-3 years in a helpdesk or similar customer-service-oriented role
 + 2-3 years supporting enterprise networks (Wi-Fi, firewalls, VPN, corporate LANs)
 + 2-3 years supporting cloud-based applications
 + IT certificate, or associate degree in a related technical discipline; bachelor's preferred
 + Strong communication skills with both technical and non-technical users
 + Ability to write clear documentation for IT systems, processes, and procedures
 + Must be able to work from our Redwood City office (2-3 days per week)
 + Must be a US Citizen, * CompTIA A+ or ITIL Foundation certification
 * Jamf Certified Tech or Apple Certified Support Professional (ACSP)
 * Experience with ITSM/ticketing platform Jira Service Management

## Description

*

 + Support Jamf Pro (macOS/iOS) and Microsoft Intune (Windows/Android) endpoint management
 + Endpoint provisioning and management: Apple, Microsoft, and ChromeOS laptops; iOS and Android mobile devices
 + Assist with building and publishing Windows installers (Intune) and macOS installers (Jamf) for deployment across managed devices
 + Manage in-office printing, scanning, and faxing services
 + Assist with administration of IT-managed business systems (Google Workspace, Microsoft 365, et al.)
 + Assist with troubleshooting corporate Wi-Fi, LAN, and edge network devices
 + Support SAML/SSO and MFA authentication integrations across cloud services
 + Participate in the IT portion of new-hire onboarding


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)