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# NCDIT - System Administrator- Senior

- **Company:** Intersources Inc.
- **Location:** Raleigh, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Computer Maintenance, System Center Configuration Manager, Microsoft InTune, Tanium Platform Expertise, 3-tier Architectures, Servicenow
- **Published:** July 25, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/29526713#/jobs/29526713

## About the Role

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 5 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 5 Years
Image or provision new equipment hardware & provide to customer Required 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 5 Years
Follow asset management processes to ensure proper customer billing Required 5 Years
Testing Intune processes for Tier 3 team & providing feedback Required 5 Years
Test upgrades and software changes Required 5 Years
Install software following security & internal processes Required 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn Required 3 Years

## Description

NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings., Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed


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