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# Technical Service Engineer

- **Company:** Alphaess Europe
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Communications Protocols, Modbus, Operational Data Store, TCP/IP
- **Published:** July 26, 2026
- **Apply:** https://www.jobleads.com/es/job/ece0b55f4b8f70838f55a5d5d90c621f7

## About the Role

* :Bachelor's degree or above in Electrical Engineering, Automation, Renewable Energy, or related field
 * sExperience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre
 * dSolid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
 * gHands-on experience in onsite installation, commissioning, or technical servic
 * eFamiliarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
 * dStrong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
 * sCustomer-oriented, proactive, and capable of working independently and driving problem resolutio
 * nFluent in both Spanish and English as working language
 * sWillingness to travel within Europe when require

## Description

* Act as the technical interface for the company's energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
 * Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
 * Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
 * Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
 * Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
 * Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
 * Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting


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