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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Technician - **Company:** Code X London - **Location:** London, UK - **Experience:** Starter - **Salary:** £25,500.0 - £32,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Client Server Models, Linux, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Linux Distribution, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Connections, Network Monitoring, Remote Access Technology, Remote Service Software, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Enterprise Software Applications, System Availability, Software Troubleshooting, Computer Equipment, Firewall Services Module, User Administration, Servicenow, User Accounts - **Published:** July 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=05679d3826d4b565 ## About the Role * Previous experience in an IT support role or help desk environment is preferred but not required; relevant internships are welcome. * Familiarity with computer networking concepts such as LAN/WAN topology, TCP/IP protocols, DNS management, VPN setup, and firewall configuration. * Basic understanding of operating systems including Windows (client/server), macOS, and Linux distributions. * Knowledge of Microsoft Windows Server environments and Active Directory for user management is advantageous. * Experience troubleshooting software issues within Microsoft Office applications and other common enterprise software. * Ability to communicate technical information clearly to non-technical users with patience and professionalism. * Strong analysis skills to identify root causes of problems quickly and effectively escalate when necessary. * Familiarity with remote support tools such as SCCM or ServiceNow helps streamline issue resolution processes. Join us as a Junior IT Support Technician if you're passionate about technology support and eager to develop your skills in a collaborative environment! Your proactive attitude will help keep our systems running smoothly while providing outstanding service that empowers users across the organization. ## Description We are seeking a motivated and detail-oriented Junior IT Support Technician to join our dynamic technology team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing essential support to ensure smooth and efficient IT operations across the organization. Your enthusiasm for technology, combined with strong communication skills, will help resolve a wide range of hardware and software issues, contributing to a positive user experience and maintaining high system availability. This is an exciting opportunity for someone eager to grow their IT skills in a fast-paced environment while making a tangible impact on daily business functions., * Respond promptly to user inquiries via help desk tickets, phone calls, or email, delivering exceptional customer service and technical support. * Troubleshoot and resolve issues related to desktop hardware, software applications, operating systems (Windows, macOS, Linux), and network connectivity. * Assist with software troubleshooting including Microsoft Office suite, VPN connections, firewall configurations, and remote access tools. * Support the setup, configuration, and maintenance of computer hardware such as desktops, laptops, printers, and peripherals. * Help manage user accounts and permissions using Active Directory and assist with password resets or account lockouts. * Monitor network performance and assist with basic network troubleshooting involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), and TCP connections. * Collaborate with senior IT staff to escalate complex issues using tools like ServiceNow, Jira, or BMC Remedy for tracking incidents and requests. * Assist in maintaining inventory records of hardware assets using SCCM (System Center Configuration Manager) or similar tools. * Participate in routine system updates, patches, and backups to ensure security compliance and operational stability. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)