> Markdown version of [/jobs/ext/1444706-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/1444706-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Manager

- **Company:** Ocean Technologies Group
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Enterprise Software Applications
- **Published:** July 26, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=65b502fa6684ef2b

## About the Role

* Experience leading customer-facing technical support or application support teams.
 * Strong customer service and stakeholder management skills.
 * Experience driving operational performance and service improvement.
 * Ability to coach, develop, and motivate high-performing teams.
 * Strong communication, prioritisation, and organisational skills.
 * Customer-centric leadership approach with a focus on accountability and collaboration.
 * Experience managing geographically distributed teams

Desirable

 * Experience supporting enterprise software or SaaS applications.
 * Knowledge of support operations, service management, and customer success principles.
 * Experience working closely with Product Management and Engineering organisations.
 * Exposure to fleet management, maintenance, ERP, procurement, or maritime solutions.
 * Understanding of ITIL or service management practices.

## Description

We are looking for a Technical Support Manager to lead our global Customer Support team supporting the TM Master Fleet Manager solution.

In this role, you will be responsible for driving service delivery, customer satisfaction, operational excellence, and team development. You will work closely with Customer Success, Product Management, Engineering and Professional Services teams to ensure customers receive a consistently high-quality support experience.

This is an excellent opportunity for a people-focused leader who enjoys developing teams, improving processes, and delivering exceptional customer outcomes., * Lead, develop, and support a global team of Support Engineers and Technical Support Leads.

 * Ensure incidents, service requests, and escalations are managed effectively and in line with service commitments.
 * Drive operational excellence and continuous improvement across support processes and tools.
 * Monitor team performance and support achievement of key service metrics.
 * Partner with Product, Engineering, Professional Services, and Customer Success teams to improve customer outcomes.
 * Promote knowledge sharing and ensure the maintenance of high-quality internal and customer-facing documentation.
 * Support workforce planning, onboarding, coaching, and career development activities.
 * Build strong relationships with strategic customers and key internal stakeholders.
 * Foster a collaborative, customer-focused, and high-performing team culture.


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Creating Europe's AI Moment – Now or Never](https://www.wearedevelopers.com/videos/100059-creating-europe-s-ai-moment-now-or-never)
- [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails)
- [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented)
- [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm)
- [AI Driven Development](https://www.wearedevelopers.com/videos/100340-ai-driven-development)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)