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# Helpdesk Administrator

- **Company:** The Link
- **Location:** Wigan, UK
- **Salary:** £26,437.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Configuration Management Databases
- **Published:** July 26, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=55572178a9ad4eee

## About the Role

* Working in a call centre and customer service environment, plus familiarity with customer service principles and practices
 * Proficient in Microsoft Office applications, including Outlook
 * Inputting information into call management databases
 * Working in a hospitality environment and/or knowledge of property maintenance processes will be an advantage
 * Excellent verbal and written communications skills
 * Ability to work under pressure, with ever-changing workloads

## Description

We are looking to recruit a Helpdesk Administrator to join the team on a permanent basis to be responsible for answering incoming telephone calls and emails and to progress requests for maintenance services., * Answering telephone calls professionally

 * Keeping the Maintenance System updated
 * Ensuring all jobs are recorded with detailed notes and are processed efficiently
 * Liaising with sub-contractors to ensure timely resolution of maintenance issues
 * To fully populate Maintenance Engineers work schedules
 * Completion of Purchase Orders and Invoicing for completed maintenance work
 * Handling and resolving complaints


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