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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service & Technical Support Engineer - **Company:** Pulsar Measurement - **Location:** Malvern, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint - **Published:** July 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ce5bdc7739374d8d ## About the Role * Excellent written and verbal communication skills * Technical electrical/electronic engineering background. * A sound, logical approach to learning and problem solving. * Good understanding of industrial measurement equipment and measurement techniques. * Experience servicing/repairing electrical equipment; including soldering to component level is preferred. * Good understanding of on-site health and safety requirements employed throughout target industries. * Ability to safely work alone and with others as part of a team. * Confident and calm telephone manner. * Good time management and planning skills. * Good understanding of Microsoft Office - Excel, Word, Outlook, Powerpoint, SharePoint, Teams * Previous use of CRM software., * Good understanding of basic electronic circuits. A formal qualification in electrical/electronic engineering preferred * Full clean driving license * Industry recognised health and safety qualification desired TRAITS: Ability to uphold Pulsar Measurement's mission and vision. Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful., Required * 3 year(s): Technical electrical/electronic engineering background. Preferred * CRM software * On-site health and safety requirements employed throughout target industries * Servicing/repairing electrical equipment; including soldering to component level is preferred * 1 year(s): Industrial measurement equipment and measurement techniques., Preferred * Technical/other training or better in Electronics Engineering Technology, * Loyal: Shows firm and constant support for a cause * Team player: Works well as a member of a group * Innovative: Consistently introduces new ideas and demonstrates original thinking * Enthusiastic: Shows intense and eager enjoyment and interest * Dedicated: Devoted to a task or purpose with loyalty or integrity * Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well, * Goal completion: Inspired to perform well by the completion of tasks * Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation ## Description Provide the highest standard of remote technical support to Pulsar customers while delivering on-site technical services safely, efficiently, and professionally. Conduct testing across the Pulsar product range, diagnose faults, and perform repairs and maintenance on system hardware to ensure optimal performance and reliability., At Customer locations * Initial Setup & commissioning of newly installed equipment * Health check & measurement verification of existing equipment * Logically diagnose, determine & apply corrective action for measurement issues * Service/Repair of measurement systems * Deliver customer training of measurement systems * Identify opportunities for repeat site service business * Testing and verifying new product developments * Assess risks of work location and activities At Head Office * Provide remote technical support for Pulsar Measurement products via telephone, email, and other communication channels * Assist with servicing products returned for repair * Prepare Risk Assessments & Method Statements for submission prior to customer site visits * Assist with testing new product developments. * Resolving technical customer queries liaising with Sales/Quality/Engineering/Product Management teams as necessary * Feedback updates in H&S practices and requirements for different sites and industries * Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement & NPI purposes ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job)