> Markdown version of [/jobs/ext/1444821-ict-technical-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1444821-ict-technical-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Technical Service Desk Specialist - **Company:** Wecare - **Location:** Greater London, UK - **Salary:** £47,951.0 - £56,863.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Microsoft Office, Microsoft Operating Systems, Microsoft Software, Office Suite, Microsoft SharePoint, Wi-Fi Technology, Information Technology - **Published:** July 26, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb0604ed1cd76406bad51b1c1f08990eec/eaa ## About the Role The successful candidate will be knowledgeable in a range of IT systems and demonstrate excellent problem solving skills. In return, we will develop your skills, knowledgeand experience with formal and on-the-job training. This is a fantastic opportunity to take a role in the Trust's Informatics team and to be a valued member of one of the country's highest profile Trusts.If you have a background in IT/Informatics, are interested with working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge then we would love to hear from you., * oEducated to a degree level or the equivalent combination of education, training, or work experience. Desirable * oITIL foundation certificate (or 1-year equivalent experience) Experience Essential * oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users * oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users) oAt least 1 year experience in using a Service Management Tool to log incidents and requests with the appropriate information. oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults. * oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults. Desirable * oPrevious experience working in an NHS environment. * oExperience in configuration, installation, and support of end user infrastructure * oExperience in technologies currently used by the Trust; DHCP and Wi-Fi connected devices Knowledge Essential * oKnowledge of Microsoft operating systems and office software * oKnowledge of Active Directory and Microsoft Applications such as Office 365 and SharePoint Desirable * oKnowledge of the ITIL v4 guiding principles and processes. Skills Essential * oAbility to quickly analyse problems and establish a technical fix. * oAbility to troubleshoot basic network issues, software, mobile device, and printing faults * oAbility to work well in a fast-paced, high-stress team environment * oExcellent interpersonal skills and the ability to interact with a range of people including executives, management, and individual contributors (clinical and non-clinical) * oAble to convey information by email, telephone and face-to-face to staff of all levels. * oAble to record complex technical details accurately and able to document technical procedures. * oExcellent analytical diagnostics and PC troubleshooting skills * oAbility to prioritise and work under pressure to meet deadlines, * oWillingness to learn new systems and technologies * oAbility to participate in the departmental out-of-hours shift rota, which includes unsociable hours such as evenings, nights, and weekends. * oWilling to take on responsibilities and challenges Desirable * oEvidence of continuous development Person Specification Qualifications Essential * oEducated to a degree level or the equivalent combination of education, training, or work experience. Desirable * oITIL foundation certificate (or 1-year equivalent experience) Experience Essential * oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users * oAt least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users) oAt least 1 year experience in using a Service Management Tool to log incidents and requests with the appropriate information. oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults. * oExperienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults. Desirable * oPrevious experience working in an NHS environment. * oExperience in configuration, installation, and support of end user infrastructure * oExperience in technologies currently used by the Trust; DHCP and Wi-Fi connected devices Knowledge Essential * oKnowledge of Microsoft operating systems and office software * oKnowledge of Active Directory and Microsoft Applications such as Office 365 and SharePoint Desirable * oKnowledge of the ITIL v4 guiding principles and processes. Skills Essential * oAbility to quickly analyse problems and establish a technical fix. * oAbility to troubleshoot basic network issues, software, mobile device, and printing faults * oAbility to work well in a fast-paced, high-stress team environment * oExcellent interpersonal skills and the ability to interact with a range of people including executives, management, and individual contributors (clinical and non-clinical) * oAble to convey information by email, telephone and face-to-face to staff of all levels. * oAble to record complex technical details accurately and able to document technical procedures. * oExcellent analytical diagnostics and PC troubleshooting skills * oAbility to prioritise and work under pressure to meet deadlines, * oWillingness to learn new systems and technologies * oAbility to participate in the departmental out-of-hours shift rota, which includes unsociable hours such as evenings, nights, and weekends. * oWilling to take on responsibilities and challenges Desirable * oEvidence of continuous development ## Description The role will work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and in person. The team upholds a strong team ethic and values and is often seen as the face of ICT. The role is to provide technical support within agreed service levels, technical standards and policies. The post-holder will have experience providing a service management tool for handling support calls and other ITIL processes., The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager. Job description, The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)