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# Helpdesk Coordinator

- **Company:** 1 Call Property Maintenance Ltd
- **Location:** Blackburn, UK
- **Salary:** £26,439.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** July 26, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=fae36093b8f2b6eb

## About the Role

* Strong communication skills and the ability to work well in a team
 * Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail.

Due to our location in Blackburn, Aberdeenshire, candidates must be able to travel to this location on a daily basis., * Do you have experience providing excellent customer service, either in a face-to-face environment or over the telephone, and can you demonstrate strong communication skills when dealing with customers and colleagues

 * Are you confident handling difficult conversations while maintaining a professional and positive approach?
 * Do you have experience managing multiple tasks and deadlines simultaneously in a busy office environment?
 * Are you comfortable working in a fast-paced environment where priorities can change throughout the day?
 * Can you remain calm and organised when dealing with a high volume of emails, telephone calls, and urgent requests?

Experience:

 * General office / computer: 1 year (required)

## Description

Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals.

 * Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests.
 * Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out.
 * Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases.
 * Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion.
 * Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required.
 * Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals.


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