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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Technician - **Company:** Pure Innovations - **Location:** Stockport, UK - **Salary:** £26,664.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, CompTIA Network+, Desktop Computing, Microsoft Office, Network Protocols, Peripherals, Microsoft InTune, Information Technology, Laptops - **Published:** July 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=782bbbe12f0b55b4 ## About the Role English - Grade 4/C or above Maths - Grade 4/C or above · A degree essential at 2:1 or above in any discipline or Level 3 qualification in IT (or equivalent) · CompTIA A+ · CompTIA Network+ · Microsoft Certified: Modern Desktop Administrator Associate (or equivalent Microsoft 365 certification) Experience · Minimum of 2 years' experience in IT Support Technician role Knowledge · Proficiency in operating systems - Windows · Familiarity with 365 Office package · Strong knowledge of network protocols · Familiarity with cloud computing - Azure · Familiarity with Intune Device Management ## Description Pure Innovations is a charity based in Stockport working throughout Greater Manchester delivering services within local communities. You will work within the IT Team to ensure we have an IT infrastructure that is fit for purpose and able to meet the strategic aims of the business whilst providing quality support to staff and those who access services. Core Responsibilities: Set up, configure, and deploy IT equipment including laptops, desktops, mobile devices, printers, and peripherals. · Wipe, re-image, and re-purpose devices in line with organisational and data security policies. · Issue IT equipment to staff, ensuring accurate records are maintained. · Deliver IT inductions and training for new staff, ensuring they are confident using organisational systems and tools. · Maintain accurate asset inventories and assist with stock management of IT equipment and accessories. · Assist with user account creation, password resets. · Support the implementation of IT projects and upgrades as directed by the IT Manager. · Ensure all IT activities comply with organisational policies, GDPR, and cybersecurity best practices. · Manage assigned tickets to a successful resolution in a timely manner. · Escalate complex technical issues to senior 2nd Line IT Support Technician. * Work closely with colleagues to ensure SLA compliance and a smooth handover between team. * Contribute to IT roadmaps and highlight opportunities for improvement. * Maintain accurate documentation that others can easily understand and use. * To uphold, understand and adhere to all policies and procedures identified by Pure Innovations Ltd. * To uphold Pure's key values: Respectful, Aspirational, Responsive and Inclusive in everything we do. * To report any safeguarding concerns to a designated safeguarding officer/lead. * Any other reasonable tasks as directed by your line manager. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)