> Markdown version of [/jobs/ext/1445203-customer-service-desk-it](https://www.wearedevelopers.com/jobs/ext/1445203-customer-service-desk-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Service Desk (IT) - **Company:** HFBAC (Hiring For and Building Awesome Companies) - **Location:** Bristol, UK - **Salary:** £26,500.0 - £28,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Issue Tracking Systems - **Published:** July 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1d7c23e1ef810492 ## About the Role * Someone who actually wants to help people. Not just "good customer service" in a job interview kind of way - actually someone who prefers to call a customer when they should, rather than send an email and hope. * Someone organised and detail-oriented. Tickets need to be logged right, tracked properly, nothing missed. * Someone who wants to learn and isn't afraid to say "I don't get this - can you help me?" We'll train you. We invest in people who engage and want to improve. * Someone ready for change. We're implementing AI screen recording on tickets, building new SOPs, evolving how we work. If you're resistant to that, this isn't for you. If you're excited by it, you'll thrive. * No IT background needed. Seriously. We'll train you our way faster than if you came from somewhere else with bad habits. If you're comfortable with basic software and willing to learn, you're fine. ## Description You'll answer calls, triage requests for help from clients about their IT (these are called support tickets), keep customers updated, and make sure nothing falls through the cracks. Some days you're on the phone reassuring a panicked client. Other days you're working through a queue of tickets, coordinating with our technical team to get things moving. It's fast-paced, people-focused, and genuinely satisfying when you get it right. You'll work with our ticketing system (everything's scripted so you know exactly what you're doing). You'll talk to customers, talk to the tech team, reprioritise when needed, and occasionally book work for other departments., * Chat with Helen from HFBAC (30 mins, video meeting). She'll ask about your background, whether you actually like helping people, and if the role feels right. * Complete a quick online assessment - attention to detail and DISC personality profile so they get how you work. * Teams Video call or in-person interview with Kayleigh (Head of Service Delivery at We Do Your Group). * Come see the office, meet the team, make sure it feels right. ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)