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# Change Lead

- **Company:** Barclays Bank PLC
- **Location:** Hardingstone, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Build Process
- **Published:** July 26, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/41764879/

## About the Role

backgrounds (e.g., Amazon, John Lewis) are welcome.Change & Project Management: Strong track record of end-to-end change management (from design to embedding) and project/programme management within large matrix organizations.Analytical Skillset: Possess a Senior Business Analyst (BA) or Change Analyst skillset.Process Improvement: Lean/Six Sigma Green Belt certification is highly desirable, or demonstrable equivalent skills in evaluating and measuring processes from a customer perspective to drive efficiency.Adaptability: Exceptional ability to navigate and proactively problem-solve in an ambiguous, greenfield project environment where priorities frequently shift.Desirable but not mandatory: An understanding of payments and gateways, and the ability to build process architecture or enterprise architecture frameworks.Key responsibilitiesAnalyze and define the impact of changes on customers, working closely with ops readiness teams to prepare for transitions., Take high-level strategic

## Description

Job Title: Change Lead Location: Northampton/Glasgow (Hybrid - 2 days a week in the office on Mondays and Wednesdays) Duration: 6 monthsOverall purpose of the role The AVP Change Lead plays a crucial role in a major greenfield initiative focused on establishing and securing an Electronic Money Institution (EMI) license to facilitate a business divestment.Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing customer impact, and ensuring full operational readiness.Key skillsCustomer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be strictly in financial services; retail or tech


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