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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Operations Client Support Technician - **Company:** Rosen's Inc. - **Location:** United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Databases, Desktop Computing, Information Technology, Laptops - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=93ea74e79ad7c560 ## About the Role Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * Associate's degree in computer science or in an equivalent area of specialty is preferred. * 2+ years of experience in the field or related area. * 1+ years of experience in an Infrastructure Support or Service Desk role. * Certification(s) in area of specialty is preferred. * Relevant industry recognized certifications (CompTIA A+, ITIL foundation, etc.) ADDITIONAL SKILLS/EXPERIENCE/REQUIREMENTS * Ability to work in a fast-paced team environment where requirements are constantly changing. * Ability to effectively communicate issues and resolutions to all levels of the organization. * Familiar with standard concepts, practices, and procedures within field. * Strong technical aptitude and creativity. * Strong ability to research and solve complex issues. * Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. * Experience or exposure to appropriate systems such as: + Windows OS + Various brands of desktops, laptops, and peripheral hardware + Imaging and configuration of desktops, laptops, and mobile devices + Infrastructure monitoring tools + A variety of application solutions (web, database, etc.). * Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with employees at all levels. * Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Ability to handle multiple priorities and competing priorities with a high degree of flexibility in a constantly fast-evolving environment while meeting deadlines and deliverables. * Experience working in a collaborative team atmosphere and being an individual contributor with individual projects, deadlines, and accountabilities. * Ability to work in a fast-paced team environment where requirements are constantly changing. * Driven, self-motivated and always seeking ways to improve current security efforts. * Travel approximately 10% to various company locations as needed to provide support. ## Description * Evaluates and prioritizes incoming tickets, calls, and issues to provide technical support and guidance to users. * Logs, tracks, and ensures Tickets are processed in a timely manner. * Determines when a problem needs to be referred to other technical or senior support staff and performs warm handoffs to escalate the issue. * Initiates remediation efforts by engaging appropriate teams or management. * Calls software and hardware vendors to request service when necessary. * Work within defined security procedures to maintain health by facilitating the updates or uninstallation of software and operating systems for workstations and mobile devices. * Relies on experience, and judgment to perform the functions of the job. * Recommends and supports continuous improvement practices. * Support technology in line with company, departmental, and industry standards. * Work on defined projects or assisting on larger tasks lists on projects. * Participate in testing of new technologies or processes and provide feedback. * Become the subject matter expert on one or more technologies supported by assigned team * Follows project, testing, and implementation plans and project timelines * Ensures systems are adequately tuned, patched and monitored to meet design specs at optimal levels. * Create documentation as needed for any new or changed project or technology. * Presents recommendations to leadership in a clear and professional manner to assist in informed decision making. * Assists in the maintenance and general support of desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices as needed. * Assists in the maintenance and general support of all it approved software applications as needed. * Responds to telephone calls, email, and personnel requests for technical support as needed. * Travels to Green Bay, WI as required for training and meetings. * Traveling to remote sites in the United States for project work as needed. ## Related Videos - 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