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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partnership Solutions Centre Manager - **Company:** VPS - **Location:** Chadderton, UK - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Computer Literacy, Microsoft Office - **Published:** July 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1a94e4034e0ac055 ## About the Role * Computer literate, possession of basic computer skills * Proficient with MS Office (Word, Excel) * Proficient in using Internet * Strong knowledge of the social housing sector * Supply chain management knowledge, however, not essential * Excellent interpersonal communication skills * Well-presented and takes personal pride in achieving goals * Willingness to learn and participate and undergo development and training * Dependability, reliability and flexible approach to work * Ability to work as part of a team in delivering an excellent service to VPS customers and other VPS departments * Fast, accurate worker with good personal organisation, * Ability to demonstrate the last 5 years work/education history and be willing to undertake advanced level screening BS7858., * Managerial: 2 years (required) * Managing a team: 1 year (required) * Customer Service: 2 years (required) ## Description Manage, motivate and empower the Partnership Solutions Team to deliver exceptional customer service as a dedicated contact, provide clear communication and deliver an excellent customer journey. Ensure order to cash process is achieved in a timely manner which include, orders, bookings, variations, completions, and invoicing are accurate and completed in a timely manner. To develop and maintain relationships with the key stakeholders in sales, Masterdata and finance teams whilst delivering desired KPIs performance., * Creating a strong relationship with Internal Teams and Partners * Create a culture of high performance, accuracy and excellent customer service * Create, implement, monitor and proactively react to live analytical data across the teams to ensure excellent customer service * Understanding the end-to-end VPS process from enquiry to invoice * Manage, monitor and measure the performance of the Partnership Solutions Team * Line management of the Partnership Solutions team * Structured daily, weekly, monthly team briefs * Creating customers and service lines reporting packs * Daily, weekly, monthly team performance reports * Recruit, induct and develop new starters * Coach, mentor, develop talent and succession planning * First point of contact for key customers responding within agreed timescales and delivering customer expectations * Working closely with colleagues throughout the business providing daily support where required * Develop and maintain an excellent knowledge of all the products and services offered by VPS * Capture all customer sales, site and billing contact names, addresses and phone number * Record the accurate customer account and suboffice for each individual customer request * Understand and record accurate customer scope of works * Accurate administration of quotes, customer purchase orders, order variations and order completions * Real time customer updates for all required stages via portals, emails or phone * Adherence to "No PO No Work" customer list * Recording all outbound communications history and customer responses on our systems * Effective escalation of issues where appropriate to ensure customer request is resolved * Effective complaints resolution adhering to company process * Effective communication with internal and external stakeholders * Effective prioritisation and time management * · Supplying product and service literature to customers * · Effective escalation of issues, SLA & quality of services from Partners * · Effective support with invoice enquiries * · Effective triage management of customer enquiries * · Facilitating of customer portals to manage from enquiry to order * · Effective triage management of customer enquiries * Ad hoc duties as and when required by the business ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)