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# IT Technical Analyst

- **Company:** Columbia Distributing
- **Location:** Wilsonville, OR, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Licensing
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fe13b0713f1b1ab

## About the Role

* Solid working knowledge of subject matter
 * Analytical skills
 * Excellent customer service and interpersonal skills
 * Troubleshooting and support skills
 * Ability to work independently while managing multiple tasks and meet deadlines
 * Excellent oral and written communication skills
 * Effective organizational and time management skills
 * Ability to develop strong relationships with internal and external customers

People Management, * Lift/carry 20 lbs.

 * Ability to sit majority of shift
 * Work indoors, * Associates degree
 * 2 to 4 years of experience

Preferred Education and Experience

 * A+ Certificate
 * CCNA Certificate
 * ITIL Certificate

## Description

Our IT Technical Analyst provides exceptional technical customer service to our employees and vendors. They are the first point of contact for troubleshooting and diagnosing computer issues., * Provide excellent IT support to users via help desk and/or problem management software

 * Monitor and respond quickly to requests received through the IT helpdesk software
 * Utilize and manage company help desk solution to track and prioritize workload
 * Maintain inventory of all IT equipment, software, and software licenses
 * Perform timely workstation hardware and software upgrades as required
 * Handles the basic IT issues and problems, and refers more complex issues to higher-level staff
 * Assist with onboarding new employees/users with IT equipment and software
 * May provide leadership, coaching and/or mentoring to more junior staff
 * Demonstrate behaviors consistent with those of the Company's Core Values at all times
 * Complete all other tasks or projects as assigned, This is a full-time position. Days/hours of work vary and may include weekends and overtime as necessary.


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