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# IT Help Desk Technician

- **Company:** Currency Exchange International
- **Location:** Orlando, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, DOS (Disk Operating System), Ethernet, Imaging Technology, Issue Tracking Systems, Local Area Networks, Microsoft Office, Windows Servers, Remote Access Technology, Remote Desktop Services, TeamViewer, Windows Desktop, Diagnostic Tools, Computer Equipment, Patch Management, Laptops
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a259c8fde7a3564

## About the Role

Do you have experience in Windows?, * Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks

 * Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop
 * Troubleshooting Windows installation issues including drivers, printers, scanners, and other software
 * Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT
 * Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department
 * Familiar with patch management and asset inventory technologies and methodology
 * Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks
 * Cutting and terminating Ethernet patch cables
 * Enthusiasm and a genuine interest in technology, * Action Oriented
 * Functional Skills
 * Situational Adaptability
 * Effective Communication
 * Optimizes Work Processes
 * Nimble Learning

Required Education and Experience:

 * Experience in a PC/local area network support environment.
 * Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
 * Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software.
 * Ability to diagnose and resolve onsite and remote PC related computing problems.

## Description

* Assisting with local helpdesk issues
 * Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger
 * Thoroughly documenting completed work using the company ticketing system
 * Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools
 * Provide on-call support to office users during some off-hours


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