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# Application Support Specialist

- **Company:** Cresa
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Software Applications, Software Bug Management, Issue Tracking Systems, Data Logging, Enterprise Software Applications
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3dd24a68686a2479

## About the Role

* Excellent communication, organization and interpersonal skills
 * Must be Customer Service oriented and capable of providing excellent customer service to our Clients
 * Excellent problem-solving skills and usage of knowledgebase
 * Outstanding work ethic and commitment to individual and organizational success
 * Demonstrated ability to learn new things and doing things better
 * Excellent analytical and advanced troubleshooting skills with end-users/customers
 * Exemplary business ethics, professionalism, and integrity
 * The ability to manage multiple tasks and projects, both independently and also as part of a team

## Description

We have an exceptional entry-level opportunity for the right individual as an Application Support Specialist. This position is responsible for providing our clients with support and training for Cresa's various software applications., * Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa's support process

 * Escalating unresolved calls and emails and clearly articulating issues to the escalation team
 * Creating statement of work documents for requests outside of our standard support agreement
 * Providing ad-hoc reports using our software (no programming required)
 * Training clients to use our various software packages and modules
 * Working with clients and development to identify and QA test bug fixes and assisting QA with software testing
 * Performing other support and help desk duties as assigned


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