> Markdown version of [/jobs/ext/1447371-senior-workplace-experience-engineer-m365](https://www.wearedevelopers.com/jobs/ext/1447371-senior-workplace-experience-engineer-m365). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Workplace Experience Engineer- M365 - **Company:** T. Rowe Price - **Location:** Owings Mills, MD, United States (Remote available) - **Experience:** Expert - **Salary:** $87,000.0 - $148,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Microsoft Outlook, Client Access Licensing, Collaborative Software, Data Governance, Microsoft Exchange Server, Identity and Access Management, Enterprise Messaging Systems, Package Management Systems, Windows PowerShell, Migration Manager, Phishing, Salesforce.Com, Microsoft SharePoint, Systems Integration, Microsoft Power Automate, Office365, System Availability, IronPort, Patch Management, Enterprise Integration, Malware Detection - **Published:** July 26, 2026 - **Apply:** https://www.juju.com/job/00000000gjdxxu ## About the Role Required: + BS or MS degree (or equivalent experience) and 5+ years of relevant experience. + Requires in-depth knowledge and expertise in infrastructure operations, messaging platforms, and working knowledge of related disciplines. + Deep understanding of Microsoft Exchange (on-prem and online), IronPort, Microsoft Teams, M365/Entra ID, mobile device management, and messaging security controls. + Familiarity with architectural oversight and modernization strategies for communication systems. + Root cause analysis skills for investigating incidents impacting technology availability. Preferred: + SharePoint Online and OneDrive for Business administration, including migration planning/execution, governance (site lifecycle, sharing controls), and user experience troubleshooting. + Microsoft Teams platform administration at scale (policy/package management, voice/meetings considerations, external access, and Teams Rooms/meeting devices as applicable). + Microsoft Purview capabilities supporting collaboration workloads (sensitivity labels, DLP, retention, eDiscovery) and alignment with information governance standards. + Power Platform governance and administration (environment strategy, DLP policies, connectors, ALM), plus familiarity integrating Power Automate with M365 services. + Experience operationalizing Microsoft 365 Copilot for collaboration scenarios (readiness, access governance, adoption support, and monitoring of user-impacting issues). + Automation and scripting for M365 administration (PowerShell, Graph) to standardize configuration, reporting, and policy enforcement. ## Description + This role serves as the Level 3 Messaging Engineer for the Collaboration Team and is the primary Exchange (Online and on premises) engineering and architecture subject matter expert. + The engineer provides architectural direction, reference designs, and implementation leadership for a hybrid enterprise messaging ecosystem, including core Exchange services (mail flow/transport, client access, high availability and resiliency, migration strategy, and lifecycle/patch management), as well as Microsoft Exchange Online, on-premises Exchange, IronPort, Microsoft Teams, M365/Entra ID identity integrations, mobile device management, messaging security controls, and Microsoft 365 Copilot integration with emphasis on secure-by-design configuration, data governance, and end-user service reliability. + This role requires 2 days/week on-site in Owings Mills, MD. Responsibilities + Leads projects or work streams within broader programs, delivering scope through planning, execution, risk management, and stakeholder communication; serves as a standards and process advisor in area of specialty. + Leads Level 3 incident response for messaging and collaboration services, rapidly restoring service while driving root cause analysis, corrective actions, and prevention of recurrence to meet service-level objectives. + Reviews and approves production readiness for technology solution implementations and deployments, ensuring monitoring/alerting, backup/restore, DR runbooks, support documentation, and operational handoff are complete; coordinates next steps across involved teams. + Oversees analysis of health, performance, and capacity trends (telemetry, logs, and user experience signals) and drives preventive actions and continuous service improvements. + Provides architectural oversight, system design, and implementation leadership for enterprise messaging and collaboration platforms, with primary ownership for hybrid Microsoft Exchange (Online and on premises) architecture and engineering. + Leads technical strategy and roadmap planning to ensure long-term health, resiliency, performance, and regulatory compliance of communication systems; defines standards, reference designs, and guardrails. + Drives modernization initiatives such as IronPort/secure email gateway upgrades, hybrid Exchange configuration and migration activities, SharePoint and OneDrive migration and governance improvements, and mobile device management (MDM) strategy enhancements. + Shapes identity, provisioning, and directory synchronization models in partnership with Identity Services, addressing hybrid dependencies (AD/Entra ID), attribute governance, access policies, and compliance requirements. + Designs, automates, and governs enterprise Microsoft Teams policies (meetings, messaging, external access) and messaging security controls (DLP, sensitivity labeling, anti-phishing/anti-malware), ensuring alignment with security and compliance standards. + Plans and executes vulnerability response, security updates, and patch sequencing for hybrid Exchange environments, including pre-production validation, change control, rollback planning, and coordination with Security and Infrastructure teams. + Guides enterprise messaging and collaboration architecture for platform integrations (e.g., Salesforce, Outlook scheduling, and line-of-business applications), including authentication/authorization patterns, mail flow/connectors, and Microsoft 365 Copilot readiness considerations such as secure access, information governance, and oversharing risk reduction. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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