> Markdown version of [/jobs/ext/1447624-desktop-administrator-windows-linux-ts-sci-navair-sign-o](https://www.wearedevelopers.com/jobs/ext/1447624-desktop-administrator-windows-linux-ts-sci-navair-sign-o). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Desktop Administrator (Windows/Linux) - TS/SCI - NAVAIR (Sign o

- **Company:** Applied Research Solutions
- **Location:** Dayton, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Confluence, JIRA, Microsoft Azure, Software as a Service, Cloud Computing, Configuration Management, Linux, Desktop Virtualization, DevOps, Monitoring of Systems, Issue Tracking Systems, Linux System Administration, Virtual Desktops, Cloud Services, Ansible, SAP (Applications), Software Deployment, Virtual Machines, Gitlab, Infrastructure Automation Frameworks, Information Technology, 3-tier Architectures, Puppet
- **Published:** July 26, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8954025/desktop-administrator-windowslinux-tssci-navair-sign-o

## About the Role

* Must be US Citizen
 * Education: Bachelor's degree in Computer Science, Information Technology, or related technical field
 * AZ-104 certification
 * Experience: Minimum 3 years of professional experience in help desk, technical support, operations, or IT customer service roles
 * Security Clearance: Active TS/SCI clearance (Required)
 * Administration, back up and recovery of Jira, Confluence and Gitlab experience
 * VDI Experience: Hands-on experience with Virtual Desktop Infrastructure (VDI) technologies; Azure Virtual Desktop experience preferred
 * Configuration Management: Experience with configuration management tools such as Salt, Ansible, Chef, or Puppet
 * Ticketing Systems: Proficiency with Jira or similar ticketing and incident management systems
 * Cloud Platforms: Working knowledge of Azure cloud services; experience supporting cloud-based applications
 * Operating Systems: Strong troubleshooting skills in Windows and Linux environments
 * Virtual Machines: Experience building, deploying, and maintaining virtual machine images and environments
 * Customer Service: Proven track record of providing excellent customer service and technical support
 * Documentation: Strong written communication skills for creating clear technical documentation and knowledge base articles
 * Problem-Solving: Excellent troubleshooting and analytical skills with ability to resolve issues efficiently
 * Communication: Strong verbal and written communication skills for interacting with end-users and technical teams

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

## Description

We are seeking aDesktop Administrator (Windows/Linux) to provide technical support for cloud services, hosted applications, and Virtual Desktop Infrastructure (VDI) in a government environment. This role serves as the frontline technical support contact for end-users while managing VDI technologies, troubleshooting system issues, and coordinating with specialized teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure positive user experiences through responsive customer service and efficient incident management. An active TS/SCI security clearance is required for this position. This role requires employee pass background screening for SAP., * Serve as first point of contact for end-user technical support requests related to cloud services, hosted applications, and VDI functionality, providing responsive customer service and executing deep troubleshooting

 * Create, update, and maintain technical support tickets in Jira with accurate documentation, proper categorization, and tracking of resolution times to maintain SLA compliance
 * Escalate complex issues to Tier 2/3 support teams, SREs, and Platform Engineers with comprehensive documentation, coordinating with Development, DevOps, and Architecture teams for resolution
 * Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs
 * Build, package, deploy, and manage Salt States to install applications in virtual machines, operating the Salt Master for application deployment across the VDI environment
 * Monitor system performance, identify patterns indicating systemic issues, and support maintenance windows with user communication during planned outages
 * Maintain and update knowledge base articles, contribute to support procedures and troubleshooting guides, and participate in continuous service improvement initiatives
 * Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately
 * Other duties as assigned


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