> Markdown version of [/jobs/ext/1447634-technical-support-analyst-regulatory-platform-in-person-at-va](https://www.wearedevelopers.com/jobs/ext/1447634-technical-support-analyst-regulatory-platform-in-person-at-va). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Analyst - Regulatory Platform (In-Person) at VA

- **Company:** Elite
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Issue Tracking Systems, Salesforce.Com, Appian, Low-code, Zendesk, Servicenow
- **Published:** July 26, 2026
- **Apply:** https://www.careerjet.com/jobad/us32f5e8ea32ce275d9834413ea1d67616

## About the Role

* 8+ years in technical/support roles (customer service orientation in a technical environment)
 * Strong communication: translate complex concepts into clear user guidance
 * Expertise with SaaS or low-code platforms (Salesforce, Appian, Power Platform, ServiceNow)
 * Experience testing complex systems to ensure business needs are met
 * Detail-oriented with the ability to manage multiple requests concurrently
 * Familiarity with ticketing systems (ServiceNow, Jira, Freshdesk)
 * Ability to work independently and with cross-functional teams
 * Experience with regulatory or government-facing applications is a plus

## Description

Job Description: Seeking a experienced Technical Support Analyst to serve as the primary contact for end users of a regulatory case-management/low-code licensing platform. You'll triage issues, guide users through system features, and collaborate with cross-functional teams to improve usability and performance. This is an on-site role supporting government-regulatory applications.
On-site, Monday Friday, five days a week in Richmond, VA
Support SaaS/low-code platforms (e.g., Salesforce, Appian, Power Platform) and ticketing systems
Diagnose issues, provide end-user guidance, and document resolutions
Create/maintain user guides, FAQs, and knowledge base content
Collaborate with analysts and developers to test features and implement improvements


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Great DevEx and Regulatory Compliance - Possible?](https://www.wearedevelopers.com/videos/1426-great-devex-and-regulatory-compliance-possible)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)