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# ServiceNow Platform Architect

- **Company:** Tata Consultancy Services Limited
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $138,600.0 - $187,500.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Artificial Intelligence, JIRA, Software as a Service, Configuration Management Databases, Servicenow
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de1c8cee3ca16b4e

## About the Role

Do you have experience in Technical solutions implementation?, Must Have:

 * 13+ years of experience in Solution Architecture and at least 5+ years of ServiceNow Product experience
 * 5+ years of technical experience in ServiceNow ecosystem
 * At least 2 implementation project experiences, one of which is for large customers.
 * Strong knowledge of ServiceNow Platform
 * Experience implementing CMDB and cloud Discovery.
 * Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
 * Ability to work in a consulting & advisory role with customer.

Good to have:

 * Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
 * Experience implementing SAM/HAM and Now Assist
 * Experience with competition SaaS platform ( BMC, Ivanthi, Jira)
 * Experience working with Banking Customer
 * ServiceNow CSA and CAD certification
 * Strong AI/Gen AI experience

## Description

* Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
 * Assist in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
 * Provide technical guidance in platform development and platform- wide solutions
 * Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform, Alignment to out-of-the-box.
 * Adhere to best practices, check if our architecture and design decisions align with ServiceNow best practices
 * Migrate between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
 * Assesses health (performance, manageability, usability, scalability, upgradability, and security)
 * Create detailed strategy that is aligned with the client's short- and long-term needs
 * Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.


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