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# IT Support Specialist

- **Company:** Gaudenzia Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $38,319.0 - $43,109.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, Apple IOS, Microsoft Outlook, Computer Networks, Computer-Generated Imagery, System Configuration, Microsoft Exchange Server, Knowledge Management, Network Security, Microsoft Office, Microsoft Operating Systems, Windows PowerShell, Remote Access Technology, Remote Desktop Services, Salesforce.Com, Transmission Control Protocol (TCP), Office365, Audio Streaming, Information Technology, Performance Monitor, Wireless Technologies, Web Technologies, Servicenow
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c2237fd4c21221b

## About the Role

* 2+ years' experience working in an IT support function
 * Extensive experience with Windows and mobile technologies
 * Experience supporting Microsoft Office and Exchange/Outlook
 * Computer imaging, * Technical writing, knowledge management, Incident Management, Problem Management, Change Management, and Critical thinking skills
 * Experience with Remote desktop connections, Antivirus support, Backup and recovery, and Desktop performance monitoring and optimization

Abilities:

 * Work with the following operating systems - Microsoft operating systems, Apple iOS, Android
 * Remedy ITSM, ServiceNow, Salesforce, or similar workflow management tool(s)
 * Microsoft Exchange online
 * Microsoft Office 365 suite
 * Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
 * Audio conferencing technologies * Video/audio streaming
 * Remote and/or collaborative web technologies
 * TCP/IP networking
 * PowerShell * Active Directory
 * Wireless technologies * VPN technologies
 * PC, mobile, and network security
 * Telecommunications * Printing technologies COR

## Description

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner

 * Desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
 * Managing customer service requests
 * Fulfilling requests and resolving incidents within on a daily basis to ensure service-related issues are identified and resolved within timely fashion
 * Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems


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