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# Software Support Specialist

- **Company:** Suvoda LLC
- **Location:** Portland, OR, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Data Integration, Operational Databases, Stemming, Data Inconsistencies
- **Published:** July 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=917d3a17413f49e5

## About the Role

* Bachelor's Degree preferred
 * Computer-operating skills
 * Friendly, service-oriented attitude
 * Written and verbal communication skills
 * Attention to detail
 * Ability to identify and solve problems in an efficient and effective manner
 * Ability to work independently with little to no supervision
 * Ability to take initiative to use resources to investigate issues and present solutions
 * Prior technical support experience preferred, especially in IRT or related field
 * Multilingual skills preferred

## Description

* Provide support to system users in multiple countries via the telephone and email
 * Clearly document all communication with system users
 * Troubleshoot and resolve user-reported issues and communicate resolution back to system user
 * Add and update highly-sensitive production data for clinical while maintaining trial integrity and regulatory compliance
 * Investigate, diagnose, and escalate system issues to relevant teams when necessary for resolution
 * Collaborate with cross-functional teams in identifying and providing solutions for system users
 * Work well under pressure in a fast-paced dynamic environment with short resolution times
 * Manage multiple requests with competing priorities and reprioritize as needed
 * Adapt product expertise and knowledge to solve user issues stemming from complex IRT requirements
 * Conceptualize and drive best practices in Customer Care
 * Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
 * Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+
 * Identify and resolve issues related to data integrations, including data inconsistencies and system errors
 * Perform other related duties as required


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