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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Key Food Stores Co-Operative, Inc. - **Location:** New York, NY, United States - **Salary:** $55,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Software Applications, Networking Hardware, Microsoft Office, SAP (Applications), Software Deployment, Wireless Access Point, Network Routers - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=40a351051bfdda0a ## About the Role o College degree in IT or Equivalent certifications. · SKILLS & EXPERIENCE o Written and verbal communication skills. o Must be a self-starter with the ability to think and work independently. o Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided. o Strong customer service skills. o Well-organized and detail oriented. o Ability to handle multiple projects/responsibilities simultaneously o Proficiency in MS Office applications. o Problem analysis and solving. o Strong decision making. o Able to take Initiative, being flexible with schedule. o Must be capable of lifting and/or carrying up to 30 lbs. o Bilingual in Spanish REQUIRED, * Do you have reliable form of transportation? * How many years of field experience do you have? Language: * Spanish (Required) ## Description Lead and follow all aspects of Key Food Co-Operative, Inc. Retail Services policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives., · Provide first point of contact for support issues at all stores. · Able to travel daily between stores. · Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals · Elevate complex issues/problems to appropriate team members · Troubleshoot and correct problems on site · Perform scheduled hardware and/or software installations · Assist stores with: o Desktop applications, maintenance, and troubleshooting. o Network Equipment installation and troubleshooting (routers, switches, access points) o KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc. o Configure and/or troubleshoot Zebra handhelds, network and label printers. · Provide store training in Key Food hardware use and software applications. · Work to gather information, or resolve issue independently or collaboratively · Quickly learn and retain relevant system knowledge · Support stores during Go live opening week. · Respond to customer inquiries and problem solving in a professional and effective manner · Provide feedback to manager regarding service failures or customer concerns · Maintain in depth working knowledge of Key Food retail systems and processes · Perform other related duties as assigned ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)