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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Ovation Workplace Services Inc. - **Location:** Albany, NY, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, Domain Name System (DNS), Desktop Environments, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Remote Access Technology, Software Deployment, TCP/IP, Software Troubleshooting, Firewall Services Module, Servicenow - **Published:** July 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad2a426c278d6eb9 ## About the Role * Proficient in computer networking concepts including TCP/IP, DNS, LAN, and VPN technologies. * Strong knowledge of Microsoft Windows Server environments and desktop support practices. * Familiarity with software troubleshooting techniques across various applications including Microsoft Office. * Excellent customer service skills with a focus on effective communication with end-users. * Experience with help desk tools such as Jira for ticket management is advantageous. * Ability to work independently as well as part of a team in a fast-paced environment. * Strong analytical skills to diagnose problems quickly and efficiently. * Knowledge of Linux operating systems is a plus, along with an understanding of firewall configurations. This position offers an exciting opportunity for individuals looking to advance their careers in IT support while making a significant impact on user experience within the organisation., * Desktop support: 3 years (Required) * Active Directory: 3 years (Required) License/Certification: * driving (Required) ## Description We are seeking a skilled Desktop Support Technician to join our dynamic IT team. The successful candidate will be responsible for providing technical support and assistance to end-users, ensuring that their desktop environments are functioning efficiently. This role requires a strong foundation in computer networking, operating systems, and customer service, as well as the ability to troubleshoot software and hardware issues effectively., * Provide desktop support for Windows and macOS operating systems, ensuring optimal performance for end-users. * Troubleshoot and resolve technical issues related to hardware, software, and networking. * Assist with the configuration and management of Active Directory accounts and permissions. * Support VPN connections and firewall configurations to ensure secure remote access. * Utilise tools such as SCCM for software deployment and updates across the organisation. * Respond to help desk tickets using BMC Remedy or ServiceNow, prioritising tasks based on urgency and impact. * Conduct analysis of recurring issues to identify trends and implement solutions to improve efficiency. * Maintain documentation of technical procedures and user guides for future reference. * Collaborate with other IT staff to enhance overall service delivery and user satisfaction. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)